> [!quote] You can't control what you can't measure. > <cite>Tom DeMarco, software engineer</cite> This quote was unused in the context of first defining the [[Metrics]] by which a business process improvement project should be compared against. If you're just *doing things* and hoping to improve stuff, you might, but you wouldn't necessarily even know it. This whole thing reminds me of [[DMAIC]]. **** # More ## Source - [[Fundamentals of Business Process Management]]