> [!tldr] In areas of [[Ambiguity]] we each pick out areas we are good at and generalize to the whole There was a story in the source about an accountant who was overly strict and nitpicky. He paid a lot of attention to making sure his clients had every detail correct - rather than simply making corrections on their behalf. He went to [[GEMBA|See for yourself]] the customers and gained [[Empathy vs Sympathy|empathy]]. This changed his perspectives. **He would have said he was a good accountant because he got every detail right**, but now he's a good accountant because he ensures his clients get paid on time. > [!example] Fitness Example > - A body builder thinks they are fit because they excel at one of the [[Facets of Fitness]]. > - A marathon runner does the same. > - They each regard themselves as fitter than the other, because they're using their own [[Values, Principles, and Methods|value]] lens. **** # More ## Source - [[Switch (book)]]