"Paved Roads" is a term I saw somewhere to describe those processes that a system is designed to primarily support. While your software/business/process might have _extension points_ or ancillary capabilities, it should also have _paved roads_ that indicate to a user "this is the way we expect you to go". Those things that its designed around and expects people to use. This is the beginning of the [[Pit of Success]]. Paved Roads provide **clarity**. They say "go here". They are ineffective when they don't go where users actually want to go. You need to know your system's purpose and what people expect to use it for. [[Solving People’s Problems Requires Understanding Their Incentives]] # Signs of a paved road: - Prominent & consistent entry points _(e.g. Windows "Start" menu)_ - [[Affordances]] - Clear signs of consideration & optimization - easy buttons, templates, and [[Other Forms of Checklist]] - Documentation & training made available **** # More ## Source - unknown ## Related - [[Pit of Success]] - [[What is a System]] - [[Company Operating Model]]