**A 5-step cycle for problem solving.** Do these steps as many times as is necessary to create a satisfactory solution to a given situation. 1. Empathize with the experience of the customer 2. Define the real problem 3. Ideate potential solutions 4. Prototype promising solutions 5. Test the prototype ... and iterate as necessary. **** # More ## Source - [[The Achievement Habit]] ## Related - [[DMAIC]] - [[Low-Cost Trials]] - [[Understand First, then Be Understood]] - [[Solving People’s Problems Requires Understanding Their Incentives]]